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  5. QuestionPro : Services Provided to Consumers
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Exit Survey
 
 
Dear Colleague,
You are invited to participate in MOL Group Functional Procurement customer satisfaction survey. In this survey, requestor units of MOL Group Functional Procurement services are invited to complete a survey and answer questions related to functional procurement activities. It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. If you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your feedback.
Your survey responses are handled as confidential and data from this research are reported only in the aggregate.
Thank you very much for your time and support in advance. Your feedback will help us to further improve our procurement procedure. Please start with the survey now by clicking on the Continue button below.
 
 
 
Please choose your Business/Functional Department
 
 
 
Please give a short description of the procurement activities performed for you by Functional Procurement (subject, date etc)
   
 
 
Please rate the following phases of the procurement process in terms of lead time and procurement support
Poor Below Average Average Good Excellent N/A
Tender preparation and market research
Approval processes
QA sessions with the bidders
Communication during the tender procedure
Demo session support
Commerical evaluation and negotiation
Contracting
Supplier management
 
 
 
In case you gave Poor or Below Average rating for any of the above phases, please provide reasoning.
   
 
 
Please rate the systems used during the procurement process
Below Average Average Above Average Not used N/A
PAW Bonita - requesting and approval workflow
E bidding - sourcing process, evaluation
SRM/MM - purchase request logging
 
 
 
In case you gave Below Average rating for any of the above phases, please provide reasoning.
   
 
 
Please rate the skills of the procurement expert dedicated for your sourcing process
Poor Below Average Average Good Excellent N/A
Communication
Transparency
Negotiation skills and negotiation result achieved
Professionalism, experience
Innovative approach
Understanding costumers needs
Problem solving
 
 
 
How would you rate your overall level of satisfaction on the support provided by Functional Procurement?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
Please feel free to provide any comments or ideas for improving our procurement processes. Moreover, please use this field for your comments not covered with the above questions.