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Surveys
2013
October
Q
QuestionPro : Services Provided to Consumers
QuestionPro : Services Provided to Consumers
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How often do you use our services?
Don't Use
Daily
Weekly
Monthly
Quarterly
{OPTION 1}
{OPTION 2}
{OPTION 3}
{OPTION 4}
{OPTION 5}
Where do you purchase our services?
In our store
Online
Telephone order/catalogue
Through a dealer
Through an agent
Through a wholesaler
Other
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
How do we rate in comparison to other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
Do you have any suggestions for improvement?
How satisfied are you with our services?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
How long did you have to wait before a customer service representative was able to help you?
Extremely long
Very long
Moderately long
Slightly long
Not at all long
How likely are you to use our company again in the future?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
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