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Surveys
2013
September
Q
QuestionPro : Services Provided to Consumers
QuestionPro : Services Provided to Consumers
Middys Hindmarsh
Customer Satisfaction Survey
0%
Exit Survey
Hello: Valued Customer
We at Middys Hindmarsh are constantly looking for your feedback into our quality of service.
It would be greatly appreciated to get your honest feedback on the survey below.
Thanks for your time
How long have you been shopping with us?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How often do you use our services?
Don't Use
Daily
Weekly
Monthly
Quarterly
Delivery
Project Quotations
Technical Expertise
Home Automation
Security/CCTV
How do you contact us?
In store
Email
Telephone
Fax
Other
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service
On-time delivery of service
Stock
Staff Knowledge
Quality of service
Understanding of customers' needs
How do we rate in comparison to other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
Do you have any suggestions for improvement?
What is your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
What best describes your business?
Sole Trader
Small Contractor 2-5 staff
Medium Contractor 6-15 staff
Large Contractor 16 + staff
Data Comms
Security/CCTV
Home Automation
Prefer not to answer
Other
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