This free survey is powered by
  1. Surveys
  2. 2013
  3. June
  4. Q
  5. QuestionPro : Services Provided to Consumers
0%
Exit Survey
 
 
How long have you been purchasing with computer repair and maintenance shops?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How often you will use our services?
Don't Use Daily Weekly Monthly Quarterly
Computer Repair
Operating System Errors & Fixes
Computer Repair Diagnostic & Estimate
Data Recovery
Data Back-up
Operating System Upgrades and Install
Computer Internal Case Cleaning
 
 
 
Where do you would like to purchase our services?
 
In our store
 
Online
 
Telephone order/catalogue
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
What is your gender?
 
Male
 
Female
 
 
 
What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 or older
 
 
 
What best describes your employment status?
 
Employee
 
Student
 
Businesman
 
senior citizens
 
Other
 
 
 
 
Which of the following categories best describes your income?
 
Less than 5000
 
5000- 10000
 
10000 – 20000
 
Above 20000