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How long have you been using our services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
Other
 
 
 
How often do you use our services?
Don't Use Daily Weekly Monthly Quarterly
Airlines
General stores
Restaurant
Shop
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
What best describes your employment status?
 
Employed full-time
 
Employed part-time
 
Self-employed
 
Unemployed, looking for work
 
Unemployed, not looking for work
 
Student
 
Retired
 
Homemaker
 
Military
 
Prefer not to answer
 
Other
 
 
 
 
Which of the following categories best describes your annual income?
 
Under $15,000
 
$15,000 - $29,999
 
$30,000 - $44,999
 
$45,000 - $59,999
 
$60,000 - $74,999
 
$75,000 - $89,999
 
$90,000 or more
 
Prefer not to answer
 
 
 
Thanks for choosing our service. Please let us know your thoughts concerning your travel arrangements. By taking a moment to complete this survey you can help us evaluate our performance. We will also be able to let our suppliers know how they are doing. We want to improve for you.

Thank you for your time.
 
 
 
Date of Departure:
   
 
 
 
Date of Return:
   
 
 
 
Destination:
   
 
 
 
RESERVATIONS
 
I made my reservation by calling direct.
 
I made by reservation through on eof the travel network agencies.
 
I made my reservation through another travel agency.
 
 
 
SUPPLIERS


To inform our suppliers of their service please complete the following information, if applicable:
 
 
 
PERSONAL (Optional)
 
Female
 
Male
 
 
 
How did you hear about our charter service?
 
Newspaper Ad
 
Television Ad
 
Radio
 
Travel Section-Sunday Newspaper
 
Friend/Relative
 
Other
 
 
 
I would recommend this service to a friend.
 
Yes
 
No
 
 
 
Comments:
   
 
 
 
Thanks for traveling with us. If we can be of further assistance please complete the following or call: 000/000-0000 or 1-800-000-0000.
 
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