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  2. 2012
  3. January
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  5. QuestionPro : Services Provided to Consumers

QuestionPro : Services Provided to Consumers

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Hello:
You are invited to participate in our survey to rate EMEA-B2B.INTEGRATION performance in 2011. It will take approximately 5 minutes to complete the questionnaire. Your answers will help us your to identify what works well and what needs to be improved.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Vladislav Cermak at +420 288804415 or by email at the email address specified below.

[email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How long have you been using EMEA-B2B.INTEGRATION services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
How do you handle assigning tickets to EMEA-B2B.INTEGRATION?
 
By phone call to ITS Servicedesk (EMEA-HELPDESK)
 
By email to ITS Servicedesk (EMEA-HELPDESK)
 
Other Helpdesk
 
Direct assignment using HPSD software
 
Through B2B team member
 
Other
 
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Above Average Above Average Average Below Average Well Below Average
Customer service experience
On-time delivery of service
Understanding of customers' needs
Quality of service, product
 
 
 
How do we rate in comparison to other workgroups that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
What is your Business Unit?
 
Global Forwarding, Freight
 
Express
 
Supply Chain
 
Global Business Services (ITS)
 
 
 
What best describes your level EDI knowledge?
 
None
 
High level knowledge (I have an idea how it works)
 
User level (I am able to recognize message formats)
 
Administrator (Fully understand message flows and structure)
 
Expert/Developer
 
Once you finished you will save your answers by clicking "Continue" button. Then you can close browser window. There is no need to sign up!
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