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  2. 2011
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  5. QuestionPro : Services Provided to Consumers

QuestionPro : Services Provided to Consumers

The HRMS Service Management Team is continuously working to enhance our service levels; hence we would like to gather your feedback and satisfaction level on our HRMS services, and know what areas we are performing well and what areas we need to improve on (if needed). Therefore, we appreciate if you can take few minutes of your busy schedule to answer the following questions. Thank you.
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Hello:
You are invited to participate in our HRMS satisfaction survey . In this survey, approximately 100 people will be asked to complete a survey that asks questions about the service levels and your experience in using the HRMS service. It will take approximately 5 minutes only to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How long have you been using our services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 2 years
 
2 years or more
 
 
How often do you use our services?
Don't Use Daily Weekly Monthly Quarterly
Core HR System
Self Service
Performance Management (PMP)
Business Intelligence (BI)
Ever Document Management System
 
 
How satisfied are you with the following services:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Core HR Service
Core HR Reporting
Self Service
Performance Management (PMP)
Business Intelligence (BI)
Ever Document Management System
Overall
 
 
How would you rate our service on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average N/A
Customer service experience
On-time delivery of service
Professionalism
Quality of service
Understanding of customers' needs
Overall Experience
 
 
 
How do you rate our current services in comparison to before Musanada took over in Sept 2009?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
Have you ever spoken positively about our service to others?
 
No, never did
 
Have spoken once or twice
 
Have spoken several times
 
Other
 
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
Kindly provide name of your Entity
   
 
 
 
Please specify your employment status?
 
Executive Manager
 
Manager
 
Section Head
 
Junior Employee
 
Special Contract
 
Other
 
 
We thank you for your participation in our survey and we look forward to serve you always. The HRMS team
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