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Surveys
2011
May
Q
QuestionPro : Services Provided to Consumers
QuestionPro : Services Provided to Consumers
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How long have you been coming to our office?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
I have never been to your office
How often do you view our website when you are searching for additional information regarding a health topic?
Can't say
Always
Frequently
Once or twice
Never
main website page
directions
Common Conditions
Doctors profile
Safety topics
Endoscopic carpal tunnel
Dupuytren's Disease Update:Xiaflex and Needle Aponeurotomy
I look at your face book pages mostly
I've never seen any of your online material
Where do you first hear about our office?
From another patient
Online
Yellow pages
Television advertisment
My primary doctor
Another specialist
Emergency Room referral
By Reputation
Other
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
On-time delivery of services
Professionalism
Billing experience
Quality of service
Understanding of patient's needs
How do we rate in comparison to other practices that you have been to?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
Do you have any suggestions for improvement?
What is your gender?
Male
Female
Prefer not to answer
What is your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer
What best describes your employment status?
Employed full-time
Employed part-time
Self-employed
Unemployed, looking for work
Unemployed, not looking for work
Student
Retired
Homemaker
Military
Prefer not to answer
Other
If you need services such as those offered by our office again how likely are you to call us for an appointment?
I will call you first
Only after I call my Primary doctor
Only if I have a severe problem
I may call you but I may try another office first
I may call you only after I try another office first
I will not be calling you again
I may look things up on your website but thats it
Prefer not to answer
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