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  1. Surveys
  2. 2011
  3. April
  4. Q
  5. QuestionPro : Services Provided to Consumers
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Which service(s)did you use and how often?
First Time Quarterly Annually Every 3 to 5 years
Duct Cleaning
Carpet Cleaning
Mold Services
Water Damage
Fire Restoration
General Cleaning
Thermal Imaging
 
 
 
How did you hear about Steamway?
Yellow Pages Online/Website Radio Prior Service Recommendation of others BNI Other  
 
 
 
How would you rate your overall level of satisfaction with us?
Highly satisfied Somewhat satisfied Neutral Somewhat dissatisfied Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Above Average Above Average Average Below Average Well Below Average
Customer service experience
Explaining the processes and keeping you informed
On-time of service appointments
Professionalism
Quality of service and work performed
Understanding of customers' needs
 
 
 
How likely are you to continue using our services?
Very likely Somewhat likely Neutral Somewhat unlikely Very unlikely
 
 
 
Would you recommend us or have you ever recommended us?
No, never will recommend Have recommended once or twice Have recommended several times
 
 
 
Do you have any suggestions for improvement?
   
 
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