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Exit Survey
 
How often do you contact Dobson via the following methods?
Don't Use Daily Weekly Monthly Quarterly
Telephone
Email
Online Portal (desktop shortcut)
 
 
How would you rate your overall level of satisfaction with their support?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do they rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Initial ticket response time
Initial contact from assigned technician
Professionalism of technician
Technical knowledge of technician
Speed of resolving issue
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely are you to recommend our company to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Which category best describes the functional area you work in?
 
Administration
 
Accounting
 
Business Development
 
Consulting
 
Engineering
 
Finance
 
Human Resources
 
Marketing/Sales
 
Public Relations
 
Strategy
 
Other
 
 
 
 
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