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2016
March
Q
QuestionPro : Services Provided to Businesses
QuestionPro : Services Provided to Businesses
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How long have you been watching horse racing?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How often do you come at Fairview court?
Not often
Once
Weekly
Monthly
Quarterly
Yearly
Normal horse racing
Major events
Special events
Sport events
Annual events
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Service experience
On-time delivery of service
Professionalism
Meeting your expectations
Quality of service
How do we rate in comparison to other Gaming and betting companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
Would you like to continue watching horse racing?
Never again
Not really
Not sure
I might come again
I will come again surely
Would you recommended us to others?
No, I will never recommend
I might recommend
Yes, I will recommend
Do you feel Phumelela Gaming is innovative?
Very innovative
Somewhat innovative
Neutral
Somewhat not innovative
Not innovative at all
Do you have any suggestions for improvement?
Which age group do you fall in?
Less than 18
Between 18 & 34
Between 35 & 59
Above 60
Which industry are you work in?
Private
Government
Public owned enterprise
How would you rate your knowledge about us?
Too little
Little
Moderate
Limited
Too much
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