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  2. 2014
  3. May
  4. Q
  5. QuestionPro : Services Provided to Businesses
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Hello:
You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.

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What your consultant actually provides in their service?
Highly disagreed Highly agreed
My consultant uses of up-to-date technology
My consultant's solution to problems is technically correct
The design elements of my consultant's work shows creativity and capability
My consultant understands my problems
My consultant and I have similar views about things that are important
My consultant provides good cost control of projects
 
 
How long has your firm been using your Consultant?
 
Less than 1 year
 
Over 1 year but less than 3 years
 
Over 3 years but less than 5 years
 
Over 5 years
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
 
 
Comment:
   
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using your consultant? (Please skip to the next question if your firm is the consultant)
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended your consultant to others? (Please skip to the next question if your firm is the consultant)
 
No, never recommended
 
Have recommended once or twice
 
Have recommended several times
 
 
 
How likely are you to recommend your consultant to others? (Please skip to the next question if your firm is the consultant)
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
What type of organization is your firm?
 
Local company
 
Local company with branch overseas
 
Foreign company
 
Foreign company with branch in Macau
 
Other (please state)
 
 
 
 
What type of consultant is your firm? (Please skip to the next question if your firm is the client)
 
Architect
 
Structural Engineer
 
Interior Design Consultant
 
Lighting Consultant
 
Quantity Surveyor
 
MEP Consultant
 
Other (please state)
 
 
 
 
How many employee are there in your organization?
 
Less than 100
 
100 - 449
 
500 - 999
 
1000 or more