This free survey is powered by
QUESTIONPRO.COM
Create a Survey
Surveys
2013
October
Q
QuestionPro : Services Provided to Businesses
QuestionPro : Services Provided to Businesses
ESAB India Customer Satisfaction Survey
0%
Exit Survey »
Dear Customer:
Thank you for giving us the opportunity to better serve you. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
Thank you very much for your time and support.
Please start with the survey now by clicking on the
Continue
button below.
How long have you been purchasing our products?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How satisfied are you with the information that you receive regarding..
Highly satisfied
Satisfied
Somewhat satisfied
Unsatisfied
Highly dissatisfied
Stock details
Dispatch details
Order staus
Customer complaints
Transportation queries
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How would you rate ESAB India's supply chain on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
On-time delivery of products
Efficiency of Transport partners
Responsiveness of Transport partners
Product packaging
Professionalism
Product packaging
Quality of service
Understanding of customers' needs
How do we rate in comparison to other companies that offer the same products and
services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How likely are you to continue using the services of ESAB India ?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do the negatives of our "products & services" outnumber the positives?
Yes
No
Maybe
How likely are you to recommend ESAB India's services
to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
What portion of your business does ESAB India contribute to?
less than 25 %
25% to 50%
greater than 50%
Considering your complete experience with our company, how would you rate us on a scale of 0-10? (1 is Very poor, 10 is extremely good)
1
2
3
4
5
6
7
8
9
10
(FEEDBACK FOR IMPROVEMENT) What can we do in the future to earn a score of 9 or 10?
What did we do really well?
What can we do better?
Loading...
close
Loading...
Close
qprun1.questionpro.net