QuestionPro : Service Quality Evaluation Survey Te

Dear Customer:

As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.

Sincerely,

[MANAGER_NAME]

Manager

Please rate the quality of service you received:

Please describe if there was any particular aspect of the service experience that was unique

The process of getting my problem resolved was:

Please describe if there was any particular aspect of the process that was unique.

Customer Service Representative

The customer service representative was courteous.

Which of the following qualities of the service representative stood out (as being superior)?

What qualities of the customer service representative that you did not like?

The customer service representative handled my call quickly.

What would best describe your experience with the customer service representative?

Kept me waiting on hold

Had to explain several times

Didn't know how to handle problem

Had to ask other employees

Did not speak clearly

Other

The customer service representative was very knowledgeable.

The customer service:

Gave me the wrong information

Didn't understand the question

Gave unclear answers

Couldn't solve the problem

Disorganized

No improvement needed

Other

The waiting time for having my questions answered was satisfactory.

My phone call was quickly transferred to the person who could best assist me:

Over the next 12 months, how likely are you to replace your [PRODUCT] with another [PRODUCT OR BRAND]?

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -

Company Name

Address 1

Address 2

City, State, ZipCode