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  2. 2016
  3. October
  4. Q
  5. QuestionPro : Service Delivered Follow-up
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Questions marked with a * are required Exit Survey
 
 
* When did you last come to the centre for service?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
Which Program do you use?
 
Settlement services
 
Women's Services
 
Community Engagement Programming Gladstone
 
Community Engagement Programming Fairview
 
Community Engagement Programming HUB
 
LINC Classes
 
On Your Mark
 
HIPPY
 
 
Please indicate your level of satisfaction with the following attributes of our service.
Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied
Helpfulness of staff
Staff friendliness
Quality of support provided by staff
Your service plan and referrals
Knowledge of our staff
 
 
Comment:
   
 
 
 
Please complete the following. The service...
 
Was better than expected
 
Matched expectations
 
Was worse than expected
 
 
Please rate how strongly you agree/disagree with the following statements.
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree N/A
Our service played a key role in helping you with your settlement process
My issue was dealt with effectively
My needs were understood
 
 
Comment:
   
 
 
 
How likely are you to recommend Working Women to others?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How do we rate compared to other organizations providing services or programming?
 
Much better
 
Better
 
About the same
 
Worse
 
Much worse
 
Don't know/not applicable
 
 
 
Do you have any suggestions for improvement?