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  2. 2014
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  5. QuestionPro : Service Delivered Follow-up
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Exit Survey
 
 
Hello:
You are invited to participate in our survey to rate our repair services. In this survey, approximately 100 people will be asked to complete a survey that asks questions about the quality of the repair of your PC/Laptop that we carried out. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions so we can improve our services.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Louis Maciver on 01851 700178 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* How many times have you used our company's services?
 
First Time
 
Once Before
 
2-3 Times
 
4+ Times
 
 
 
* Which department's services did you use?
 
Shop
 
Workshop
 
Call Out
 
Remote Support
 
Phone Support
 
 
Please indicate your level of satisfaction with the following attributes of our service.
Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied
* We understood the problems you described
* The member of staff that you dealt with
* The length of time to complete the repair
* Methods of communication
* Quality of repair
* Price
* Post-service follow-up
* Knowledge of our staff
 
 
Comment:
   
 
 
 
* Please complete the following. The service...
 
Was better than expected
 
Matched expectations
 
Was worse than expected
 
 
Please rate how strongly you agree/disagree with the following statements.
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
* We repaired the fault that you reported to us
* You have found your PC/Laptop perform better since it was repaired
* The cost of our service is worth the benefits achieved
* You would use our services again
You would recommend our services to Family/Friends
 
 
Comment:
   
 
 
 
How likely are you to renew your contract with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How do we rate compared to other consultants/service providers?
 
Much better
 
Better
 
About the same
 
Worse
 
Much worse
 
Don't know/not applicable
 
 
 
Do you have any suggestions for improvement?