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  1. Surveys
  2. 2014
  3. March
  4. Q
  5. QuestionPro : Service Delivered Follow-up
0%
Exit Survey
 
 
In the past 12 month how many times have you requested Stanley company's services?
 
once
 
2 to 4 times
 
4 to 6 times
 
6 or more
 
 
 
Which technology was serviced?
 
VIDEO SYSTEM (camera, NVR, POE switch etc)
 
ACCESS CONTROL (Reader, door contact, REX device)
 
INTRUSION/ALARM SYSTEM (Durress button, Motion detector, temp sensor)
 
LOCKING HARDWARE (Door Strike, Mag Lock)
 
DOOR HARDWARE (lever set, door closer, hindge)
 
Other
 
 
 
Please indicate your level of satisfaction with the following attributes of your most recent service need.
Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied N/A
Communication prior to service (service ticket number, ETA)
Delivery of service (wait time)
Delivery of service (during technician site time)
Quality of support
Quality of proposals created
Knowledge of our staff
Post-service follow up
 
 
Comment:
   
 
 
 
Please complete the following. The most recent service call ...
 
Was better than expected
 
Matched expectations
 
Was worse than expected
 
 
Please rate how strongly you agree/disagree with the following statements.
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
Our service played a key role in increasing your business results
The cost of our service is worth the benefits achieved
We achieved the pre-established targets/goals
We understand the needs of your company
We are thorough in planning and execution
 
 
Comment:
   
 
 
 
How do we rate compared to other consultants/service providers?
 
Much better
 
Better
 
About the same
 
Worse
 
Much worse
 
Don't know/not applicable
 
 
 
Do you have any suggestions for improvement?
   
 
Thank you for your time to complete this survey. Your answers will be used to improve our overall customer service.