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2014
January
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QuestionPro : Service Delivered Follow-up
QuestionPro : Service Delivered Follow-up
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I am Davia Nelson, a sixth form student of the prestigious high school of Immaculate Conception High School. My studies of Communication Studies requires me to issue questionnaires to a sample to complete a research project.
You are invited to participate in my questionnaire Impacts of Bleaching on High School students. In this survey, approximately sixty people will be asked to complete a questionnaire that asks questions about Skin Bleaching. It will take approximately ten minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the questionnaire at any point. There are no attempts to offend the sample in any way. It is very important for us to learn your opinions.
Your responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
Thank you very much for your time and support. Please begin & read each question carefully.
Gender
Male
Female
Which age group do you belong?
11-13
14-16
17-19
Please indicate your level of satisfaction with the following attributes of our service.
Very Dissatisfied
Somewhat Dissatisfied
Neutral
Somewhat Satisfied
Very Satisfied
Delivery of service
Quality of training provided to your staff
Methods of communication
Quality of support
Quality of proposals created
Price
Post-service follow-up
Knowledge of our staff
Comment:
Please complete the following. The service...
Was better than expected
Matched expectations
Was worse than expected
Please rate how strongly you agree/disagree with the following statements.
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Our service played a key role in increasing your business results
The cost of our service is worth the benefits achieved
We achieved the pre-established targets/goals
We understand the needs of your company
We are thorough in planning and execution
Comment:
How likely are you to renew your contract with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How do we rate compared to other consultants/service providers?
Much better
Better
About the same
Worse
Much worse
Don't know/not applicable
Do you have any suggestions for improvement?
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