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  1. Surveys
  2. 2014
  3. August
  4. Q
  5. QuestionPro : Service Cancellation
0%
Exit Survey
 
 
How long did you use our service before you cancelled it?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
Why did you cancel our service? Select all that apply.
 
Did not need it anymore
 
Service was inconvenient to use
 
Unhappy with customer service
 
High cost of service
 
Unhappy with payment plan
 
Other
 

 
 
 
If you switched to another service provider, please indicate your reasons for doing so. Select all that apply.
 
Better quality of service
 
Service is easier to use
 
Better access to service
 
Better customer service
 
Better price
 
Better payment plan
 
Other
 

 
 
 
How did you cancel your service?
 
Telephone
 
Letter
 
Internet (email or online customer support)
 
In person
 
Let lapse/non-payment
 
Other
 
 
 
Please indicate how much you agree/disagree with the following.
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
The customer service personnel were helpful
The service cancellation procedure was easy to complete
The cancellation charges applied were fair
I was given all of the information needed to terminate the service
 
 
Comment:
   
 
 
Based on your most recent experience, rate our service on the following attributes.
Very Unsatisfied Somewhat Unsatisfied Neutral Somewhat Satisfied Very Satisfied
{ATTRIBUTE 1}
{ATTRIBUTE 2}
{ATTRIBUTE 3}
{ATTRIBUTE 4}
{ATTRIBUTE 5}
 
 
 
Do you have any suggestions for improvement?