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  1. Surveys
  2. 2011
  3. November
  4. Q
  5. QuestionPro : Service Cancellation
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How long did you use our service before you cancelled it?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
Why did you cancel our service? Select all that apply.
 
Did not need it anymore
 
Service was inconvenient to use
 
Unhappy with customer service
 
High cost of service
 
Unhappy with payment plan
 
Other

 
 
 
If you switched to another service provider, please indicate your reasons for doing so. Select all that apply.
 
Better quality of service
 
Service is easier to use
 
Better access to service
 
Better customer service
 
Better price
 
Better payment plan
 
Other

 
 
Please indicate your level of satisfaction with the following attributes of our service:
Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied
Delivery of service
Quality of support provided to your staff
Methods of communication
Quality of proposals created
Price
Post-service follow-up
Knowledge of our staff
 
 
Based on your most recent experience, rate our service on the following attributes.
Very Unsatisfied Somewhat Unsatisfied Neutral Somewhat Satisfied Very Satisfied
Customer service
Professionalism
Quality of products/services
Customers’ needs
Sales staff
Price
 
 
 
Do you have any suggestions for improving our products/services?
   
 
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