Surveys
2011
November
Q
QuestionPro : Retail Customer Satisfaction
QuestionPro : Retail Customer Satisfaction
Online Customer survey
0%
Exit Survey »
How would you rate your overall
level
ppp
of satisfaction with us?
ioio
Very Dissatisfied
Not Satisfied
Neutral
Satisfied
Very Satisfied
Other
Comment:
How do you usually purchase from us? Select all that apply.
Online
Physical store
By phone
By mail
Have not yet purchased
Please indicate the degree to which you agree or disagree with the following statements about our store.
Disagree completely
Disagree somewhat
Neutral
Agree somewhat
Agree completely
N/A
The staff is professional
The staff is knowledgeable
The staff is helpful
The store offers a good variety of products
The store offers high quality products
The products are reasonably priced
Comments:
How long have you purchased from us?
Have not yet purchased
Less than 1 month
1 month to less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years or more
How often do you purchase from us?
Weekly
Monthly
Once every 3 months
Once every 6 months
Once a year or less
Once a year or less
Have not yet purchased
Which of our products do you purchase? Select all that apply.
{PRODUCT 1}
{PRODUCT 2}
{PRODUCT 3}
{PRODUCT 4}
{PRODUCT 5}
Other
How likely are you to recommend us to a friend or colleague?
Very unlikely
Somewhat unlikely
Neutral
Somewhat likely
Highly likely
Comment:
Please provide suggestions for improvement.
What is your gender?
Female
Male
Prefer not to answer
Which category describes your age?
Under 18
18-24
25-34
35-44
45-54
55-65
Over 65
Prefer not to answer
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