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  1. Surveys
  2. 2016
  3. October
  4. Q
  5. QuestionPro : Restaurant Customer Satisfaction
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Exit Survey
 
 
For which of our locations are you completing this survey?
 
{LOCATION 1}
 
{LOCATION 2}
 
{LOCATION 3}
 
 
 
How long have you been dining at our restaurant?
 
Less than 1 month
 
1 month to less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years or more
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly dissatisfied
 
Somewhat dissatisfied
 
Neutral
 
Somewhat satisfied
 
Highly satisfied
 
 
Comment:
   
 
 
Please rank the following attributes in order of importance when choosing a restaurant.
Most important Least Important
Reputation
Friendly staff
Knowledgeable staff
Attentiveness of staff
Cleanliness of restaurant
Interior/exterior design
The crowd (type of customer)
Quality of food
Menu Selection
Menu pricing and value
 
 
Please rate the following service items at our restaurant on a scale of 1 to 5.
1 (Poor) 2 3 4 5 (Excellent)
Friendliness of staff
Staff's knowledge of the menu
Attentiveness of staff
 
 
Comment:
   
 
 
Please rate the following regarding the ambiance of our restaurant on a scale of 1 to 5.
1 (Poor) 2 3 4 5 (Excellent)
Cleanliness
Lighting
Music
Comfort
Include comment box
 
 
Comment:
   
 
 
Please rate the following items regarding our menu on a scale of 1 to 5.
1 (Poor) 2 3 4 5 (Excellent)
Quality of food
Menu variety
Menu pricing and value
 
 
Comment:
   
 
 
 
How likely are you to recommend our restaurant to a friend or colleague?
 
Very unlikely
 
Somewhat unlikely
 
Neutral
 
Somewhat likely
 
Very likely
 
 
 
Please share any suggestions for improving our restaurant.
   
 
 
 
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