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Surveys
2012
November
Q
QuestionPro : Products Sold to Consumers
QuestionPro : Products Sold to Consumers
Firefighter One LLC Customer Service Survey
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When did you purchase your uniform or apparel products?
Less than 1 month ago
1-2 months ago
2-4 months ago
4-6 months ago
6 months or more
What uniform or apparel items did you purchase?
Yes
No
Class A Uniform
Class B Uniform
Job Shirt
Tactical Polo
T-Shirts
Coat/Jacket
Hat
Boots
Comment:
*
Where/How did you purchase your products? Select all that apply.
Roxbury Showroom
Sparta Showroom
Via E-Mail
Telephone order
Through an account manager
Other
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How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Comment:
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
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Customer service experience
*
Professionalism
*
Purchase experience
*
Cost of products
*
Quality of products
*
Understanding customers' needs
*
Turn around time
Comment:
*
How likely are you to purchase more of our products in the future?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
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Would you ever recommended us to others?
Absolutely
Maybe
Sorry, no
*
How do we rate in comparison to other companies that offer the same products?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
*
Do you have any suggestions for improvement?
*
What branch of the emergency services do you work or volunteer for?
Volunteer Fire
Career Fire
Volunteer EMS
Career EMS
Law Enforcement
Military
Non Emergency Service
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Which of the following categories describes your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
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What best describes your geographic location?
Sussex County
Morris County
Warren County
Bergen County
Passaic County
Essex County
Somerset County
South Jersey
New York
Pennsylvania
Other
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Do you plan on making another uniform or apparel purchase through Firefighter One in the future?
Absolutely!
Probably
Maybe
No
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