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2011
May
Q
QuestionPro : Products Sold to Consumers
QuestionPro : Products Sold to Consumers
Thank you for your recent purchase. At Drea's Dessert Factory we strive to exceed our customers expectations. Please take a minute to complete the survey below to ensure that happens! Thank you.
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How long have you been purchasing our products?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years or more
How often do you purchase our products?
Weekly
Monthly
Quarterly
Annually
N/A
Cakes
Cookies
Cake Pops
Cake Toppers
Cupcakes
Other
Comment:
How did you hear about our products? Select all that apply.
Online search
Through Friends or Family
Through Facebook
Through our website
Other
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Comment:
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
Professionalism
Purchase experience
Quality of products
Understanding customers' needs
Pricing
Comment:
How likely are you to continue to purchase our products?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
How do we rate in comparison to other companies that offer the same products?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
Do you have any suggestions for improvement?
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