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Surveys
2014
August
Q
QuestionPro : Online Shopping Satisfaction
QuestionPro : Online Shopping Satisfaction
Cosmetic Plant UK
0%
Exit Survey
How did you learn of our online store?
Media
Friend/family member
Employee
Web search/surfing
Other
In the last 6 months, how many times did you visit our online store?
None
1 - 2 times
3 - 5 times
6 - 10 times
11 - 20 times
More than 20 times
When was the last time you made a purchase at our online store?
In the last week
In the last month
In the last 3 months
In the last year
Over a year ago
Have never purchased online
The last time that you visited, why did you visit our online store?
Just browsing
To buy something for myself
To buy a gift
Re-directed by another website
Other
Overall, how satisfied were you with your shopping experience in our online store?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
Please rate your satisfaction with the following attributes of our online store.
Very Dissatisfied
Somewhat Dissatisfied
Neutral
Somewhat Satisfied
Very Satisfied
Convenience
Range of products
Price
Purchase procedure
Quality of products
Comment:
Please indicate the degree to which you are satisfied with the following statements about our products.
Very Dissatisfied
Somewhat Dissatisfied
Neutral
Somewhat Satisfied
Very Satisfied
Good product variety
Good quality products
Products match online description
Products are reasonably priced
Products are delivered on time
Comment:
Would you recommend Cosmetic Plant products to a friend or colleague?
Yes
No
How likely are you to shop at our online store again?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any suggestions for improvement?
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