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  1. Surveys
  2. 2014
  3. August
  4. Q
  5. QuestionPro : In-Store Shopping Satisfaction
0%
Exit Survey
 
 
How often do you visit our retail store?
 
Once a week
 
Once a month
 
Once every 3 months
 
Once every 6 months
 
Once a year
 
 
 
When did you last visit our store?
 
In the past week
 
In the past month
 
In the past 3 months
 
In the past year
 
 
 
The last time you visited, why did you visit our store?
 
Just browsing
 
To buy something for myself
 
To buy a gift
 
To compare products
 
Other
 
 
 
 
Overall, how satisfied were you with your last shopping experience?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
The last time you visited our store, did you...
 
Buy exactly what you were looking for
 
Buy something in addition to what you were looking for
 
Buy something other than what you were looking for
 
Buy nothing
 
 
Please indicate the degree to which you agree/disagree with the following statements on our customer service.
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
Our staff is professional
Our staff does not interfere and/or provide unsolicited advice
Our staff does not pressure you to make a purchase
Our staff is attentive to your needs
Our staff is courteous and polite
Our staff is receptive to your post-purchase needs
 
 
Comment:
   
 
 
Please indicate the degree to which you agree/disagree with the following statements about our store and products.
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
The store location is convenient
The store has a neat and clean appearance
The layout of the store makes it easy to shop
The store offers a good variety of products
The quality of products offered matches my expectations
The products are reasonably priced
 
 
 
How likely is it that you would recommend our company to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely are you to shop at our store again?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improvement?