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Surveys
2017
March
Q
QuestionPro : Hotel/Resort Guest Satisfaction
QuestionPro : Hotel/Resort Guest Satisfaction
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Dear Valued Guest,
We hope you have enjoyed your stay at Royal Alps Ski Resort & Spa!
You are invited to participate in our survey to leave the feedback about your stay.
Your participation is completely voluntary. It is very important for us to learn your opinions and to improve our service. Your responses will be strictly confidential and data from this research will be only used by the resort management.
Thank you very much for your time and your feedback.
We hope to welcome you back to Royal Alps soon!
Please start with the survey now by clicking on the
Continue
button below.
How would you rate your overall level of satisfaction with you stay?
Highly dissatisfied
Somewhat dissatisfied
Neutral
Somewhat satisfied
Highly satisfied
Comment:
Prior to your recent visit, had you stayed with us before?
Yes, 1 to 2 times before
Yes, 3 to 5 times before
Yes, 6 or more times before
No, this was my first time
Please rate the following attributes of your stay.
Very poor
Poor
Neutral
Good
Very good
Making the reservation
Check-in experience
Room cleanliness at check-in
Housekeeping service
Check-out experience
Helpfulness of staff
Value received for price paid
Restaurant
SPA & Wellness
Comment:
How many nights did you stay with us during your last visit?
One night
Two nights
Three or more nights
If you were returning to the area, how likely would you be to stay with us again?
Very unlikely
Somewhat unlikely
Neutral
Somewhat likely
Very likely
How likely is it that you would recommend us to a friend or colleague?
Very unlikely
Somewhat unlikely
Neutral
Somewhat likely
Very likely
Please share any suggestions for improvement.
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