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  1. Surveys
  2. 2011
  3. December
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  5. QuestionPro : Hotel/Resort Guest Satisfaction
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How would you rate your overall level of satisfaction with us?
 
Highly dissatisfied
 
Somewhat dissatisfied
 
Neutral
 
Somewhat satisfied
 
Highly satisfied
 
 
Comment:
   
 
 
 
Prior to your recent visit, had you stayed with us before?
 
Yes, 1 to 2 times before
 
Yes, 3 to 5 times before
 
Yes, 6 or more times before
 
No, this was my first time
 
 
Please rate the following attributes of your stay.
Very poor Poor Neutral Good Very good
Making the reservation
Check-in experience
Check-out experience
Room cleanliness at check-in
Housekeeping service
Maintenance of grounds
Helpfulness of staff
Value received for price paid
 
 
Comment:
   
 
 
 
How many nights did you stay with us during your last visit?
 
One night
 
Two nights
 
Three or more nights
 
 
 
If you were returning to the area, how likely would you be to stay with us again?
 
Very unlikely
 
Somewhat unlikely
 
Neutral
 
Somewhat likely
 
Very likely
 
 
 
How likely is it that you would recommend us to a friend or colleague?
 
Very unlikely
 
Somewhat unlikely
 
Neutral
 
Somewhat likely
 
Very likely
 
 
 
Please share any suggestions for improvement.
   
 
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