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Surveys
2017
June
Q
QuestionPro : Help Desk Service Support
QuestionPro : Help Desk Service Support
MARC INC Strategic Plan IT Help Desk
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MARC INC, of Manchester Help Desk Support:
How satisfied are you with:
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
N/A
Overall quality of telephone support?
Overall quality of on-site support?
Knowledge and professionalism of the help desk support staff?
Knowledge and professionalism of on-site support engineers?
Communication and follow-up on problem resolution?
The ability of help desk to diagnose your problem?
The ability of the help desk to solve your problem?
Time require resolving your problem?
Overall quality of the solution?
Maintenance services offered?
Please tell us how we could improve the quality of support we provide to you or our IT department:
IT department understands the service needs of my department.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
Not sure
Overall, how satisfied are you with the amount of contact between you/your department and the IT department?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not sure
Overall, the quality of MARC INC's IT department service is:
Excellent
Very good
Good
Fair
Poor
Overall, the value of IT services is:
Excellent
Very good
Good
Fair
Poor
*
How is Abel and Tom overall performance?
Poor
Fair
Not sure
Great
Other (Please Specify)
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