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Thank you for allowing us to host your recent event. In future we would like to improve our services, please take a moment to evaluate our performance. As you recall about your event, please do it in four phases: Sales, Pre-Event, Event and Post-Event. Although you or your actual on-site contact may have worked with the same person through several phases, please rate their performance separately during each phase. Please skip any questions that do not apply to your event.
We look forward to serving you again. |
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How satisfied were you with the overall performance during the Sales Phase? |
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| Other comments regarding the Sales Phase? | | |
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II - Pre-Event Phase
These questions pertain to the Pre-Event Phase of your event; The period immediately after the contract was signed. This includes all planning, discussions, and preparations leading up to the actual event.
associates:
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| Other comments regarding the Pre-Event Phase? | | |
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III - Event Phase
These questions pertain to the Event itself; everything from start to finish of the event.
Associates:
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| Other comments regarding the Event Phase? | | |
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IV - Post Event Phase
These questions pertain to the Post-Event Phase: This includes hotel follow-up and billing. |
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| Other comments regarding the Post-Event Phase? | | |
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If you were planning another event in this area, how likely are you to use [HOTEL] services again? |
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Throughout the entire event experience, did you encounter any problems? |
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| If yes, please describe the problem. | | |
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If yes, which of the following statements best describes your feelings about the action taken by the hotel to resolve your problem(s): |
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| Are there [HOTEL] associates you would like to recognize for outstanding service? | | |
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Based only on your personal preference, if all of the following hotel chains were located in the area where you were planning your next event, which one hotel chain would be your FIRST choice for the event? |
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