QuestionPro : Employee Satisfaction for Smaller Co

Thank you for participating in the after-hours feedback survey.
The aim of the survey is to decipher the strengths and weakness of the after-hours team, with the aim of providing a better service for you and your clients.
Please answer all questions honestly. Your answers will be kept strictly confidential.

Overall, how satisfied are you with the after-hours consultants. Please advise of any recommended improvements that could be made in "comments" box below.

Extremely dissatisfied

Somewhat dissatisfied

Neutral

Somewhat satisfied

Extremely satisfied

Comment:

The after-hours consultants adhere to the professional standards of conduct expected.

The after-hours team are making a positive contribution to the company.

The after-hours consultants follow my instructions and heed my advise.

The after-hours consultants respond to my and my clients inquiries in a timely manner.

The after-hours consultants are efficient in the handling of outstanding issues.

Overall, I am very satisfied with the after-hours client communication.

The after-hours consultants endeavour to serve your clients in a professional, friendly & timely manner. Can you offer any suggestions / implementations to increase their level of service?