This free survey is powered by
  1. Surveys
  2. 2014
  3. August
  4. Q
  5. QuestionPro : Company Satisfaction
 
 
Hello:
In an effort to better serve you, we would like to know just a little bit about you and your experience at Jump America by asking you to take approximately three minutes to complete our brief survey.
 
 
 
How many times have you visited Jump America?
 
1
 
2-5 times
 
6-10 times
 
more than 10 times

 
 
 
How did you initially hear about us
 
Word of Mouth
 
Six Flags
 
Billboard
 
Birthday Party Invite
 
Group Outing
 
Gurnee Mills
 
Social Media
 
Other
 
 
 
 
How frequently do you purchase from us?
 
Every day
 
Every week
 
Every 2 - 3 weeks
 
Every month
 
Every 2 - 3 months
 
Every 4 - 6 months
 
Once or twice a year
 
 
How much do you rate us on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service
Professionalism
Quality of experience
Understanding customers' needs
Sales staff
Price
 
 
Comment:
   
 
 
 
What additions would you like to see added?
 
Volley Ball Net
 
More video/arcade games
 
Expanded Concessions, lunch, and food menu
 
Regular Organized Dodgeball Tournaments
 
Free standing basketball net with shoot around
 
Other
 
 
 
 
How likely is it that you would recommend Jump America to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improving our business, ie website/social networking sites, level & quality of service, hours of operation, music etc...
   
 
 
 
Which category best describes your annual income?
 
Under $15,000
 
$15,000 - $29,999
 
$30,000 - $44,999
 
$45,000 - $59,999
 
$60,000 - $74,999
 
$75,000 - $89,999
 
$90,000 or more
 
Prefer not to answer
 
 
 
How likely are you to return to Jump America?
 
Very Likely
 
Somewhat Likely
 
Not at all