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Surveys
2014
July
Q
QuestionPro : Company Satisfaction
QuestionPro : Company Satisfaction
PROMOPRINT VENTURES LTD CUSTOMER SURVEY
Dear PPV Customer,
You are invited to participate in our Promoprint survey. In this survey, approximately 100 of our best clients will be asked to complete a survey that asks questions about our customer service and our products. It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary, but we would greatly appreciate your input. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact PPV at 01-7419050 or by email at
[email protected]
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
*
How long have you used our products or services?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
10 years or more
Other
*
Which of our products do you use? Select all that apply.
TSHIRTS, POLOS, CAPS, BAGS
UNIFORMS
CORPORATE GIFTS
BANNERS
OTHER ITEMS
Other
*
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Other
How much do you rate us on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
*
Customer service
*
Professionalism
*
Quality of products
*
Understanding customers' needs
*
Sales staff
*
Price
*
What can we do to serve you better?
*
How likely is it that you would recommend Promoprint to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
*
Do you have any suggestions for improving our products and services?
*
Which of the following categories best describes the industry you order items for?
Automotive
Advertising
Banking and financial services
Consulting Services
Education
Entertainment and Events
Government Services
Healthcare
Human Resources
Information Technology
Marketing/Sales
Non-Profit
Pharmaceuticals
Public Relations
Church or Mosque
Travel
Personal
Other
*
In your dealings with Customer relations staff of Promoprint, have any impressed you?
Patricia Ojora
Bola Ayodeji
Nkiru Nwokeke
Lanre Kadiri
Chika Chigbu
Bolaji Olawepo
Yemi Falaiye
Samuel Afia
Other
Thank you for taking the time to do our Promoprint survey. We will use the data to improve the company and its products and customer service.
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