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Surveys
2014
April
Q
QuestionPro : Company Satisfaction
QuestionPro : Company Satisfaction
Hello:
You are invited to participate in our survey of customer satisfaction.
It will take approximately 30 seconds to a minute to complete the questionnaire.
Your participation is completely voluntary. If you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Steven Moore at 613-421-3661 or by email at
[email protected]
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
I Agree
How long have you used our [PRODUCTS/SERVICES]?
Less than 6 months
6 months to less than 1 year
1 year to less than 3 years
3 years to less than 5 years
5 years or more
Which type of job did we do for you? Select all that apply.
Service of an appliance
Installation of appliance
{OPTION 3}
{OPTION 4}
{OPTION 5}
Overall thoughts of the technician?
Every day
Every week
Every 2 - 3 weeks
Every month
Every 2 - 3 months
Every 4 - 6 months
Once or twice a year
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How much do you rate us on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
N/A
Customer service
Professionalism
Quality of service
Understanding customers' needs
Price
Comment:
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How likely is it that you would recommend our service to a friend or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any suggestions for improving our services?
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