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  1. Surveys
  2. 2014
  3. April
  4. Q
  5. QuestionPro : Company Satisfaction
0%
Exit Survey
 
 
How long have you used Charles F. Murphy?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
Other
 
 
 
 
How frequently do you purchase from our sales counter?
 
Every day
 
Every week
 
Every 2 - 3 weeks
 
Every month
 
Every 2 - 3 months
 
Every 4 - 6 months
 
Once or twice a year
 
Other
 
 
 
 
How frequently do we provide plumbing services for you?
 
Once a month or more
 
Once every other month
 
Once every six months
 
Once a year
 
Once every two years
 
Once every three to five years
 
Other
 
 
 
 
How would you rate your level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How much do you rate us on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service
Professionalism
Quality of work performed
Understanding customers' needs
Sales staff
Price
 
 
If we received a "Below Average" or "Well Below Average" rating, please explain why:
   
 
 
 
How likely are you to continue doing business with Charles F. Murphy?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely is it that you would recommend Charles F. Murphy to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
Which category describes your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
Feel free to enter any comments or suggestions that may help us improve our business: