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2014
January
Q
QuestionPro : Company Satisfaction
QuestionPro : Company Satisfaction
2013 Customer Satisfaction Survey - BISHOP Steering Technology, Inc. (MVO USA)
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Exit Survey
Dear Valued Customer:
You are invited to participate in our survey that covers our product range. In this survey, approximately 100 people will be asked to complete a survey that asks questions about your description, what products or services you require, and how we can serve you better. It will take approximately 2 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Aaron Smith at (317) 585-5785 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Aaron Smith
Business Development Manager
BISHOP Steering Technology, Inc.
d: (317) 585-5785
m: (317) 650-3278
[email protected]
I Agree
How long have you used our products and/or services?
1 year to less than 3 years
3 years to less than 5 years
5 years to less than 10 years
10 years to less than 15 years
15 years or more
Other
Which of our products and/or services do you use? Select all that apply.
Engineering Services
Machining Services
Motorsport Steering
Steering Rack and Pinion Prototype, or low volume steering components
Mass Produced Steering Components
Other
How frequently do you purchase from us?
Weekly
Monthly
Quarterly
Semi-Annually
Annually
Bi-Annually
Other
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Other
How much do you rate us on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service
Professionalism
Sales staff
Price
Understanding customers' needs
Quality of Products and/or Services
Delivery
Comment:
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How likely is it that you would recommend our products and/or services to a customer or colleague?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Do you have any suggestions for improving our products and/or services?
Which category describes your length of service in your current industry?
1-2
3-5
6-10
11-15
16-20
21-25
more than 26
Prefer not to answer
Which of the following categories best describes your role in the industry you work in?
Aerospace - Engineering / Business Development
Aerospace - Purchasing / Supplier Development
Aerospace - Quality AssuranceAdvertising
Aerospace - Other
Automotive - Engineering / Business Development
Automotive - Purchasing / Supplier Development
Automotive - Quality Assurance
Automotive - Other
Defense - Engineering / Business Development
Defense - Purchasing / Supplier Development
Defense - Quality AssuranceAdvertising
Defense - Other
Motorsports - Engineering / Business Development
Motorsports - Purchasing / Supplier Development
Motorsports - Quality AssuranceAdvertising
Motorsports - Other
Other
Which category best describes your annual purchased goods amount?
Under $50,000
$50,000 - $99,999
$100,000 - $149,999
$150,000 - $299,999
$300,000 - $499,999
Over $500,000
Prefer not to answer
All responses will be taken into full consideration as we evolve with future opportunities and strategies. Thank you very much for proving us with your feedback!
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