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  2. 2013
  3. July
  4. Q
  5. QuestionPro : Company Satisfaction
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Comments/Suggestions:
   
 
 
 
When you arrived at the spa, were you greeted promptly and made to feel welcome?
 
Yes
 
No

 
 
 
Did your service start and end on time?
 
Yes
 
No
 
Other
 
 
 
 
Was the spa clean and pleasant?
 
Yes
 
No
 
 
How much do you rate us on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service
Professionalism
Quality of Spa Treatments
Understanding customers' needs
Spa staff
Price
 
 
How likely are you to return to Gardner Med Spa?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely is it that you would recommend Gardner Med Spa to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How could your spa experience have been better?
   
 
 
 
Was your spa service to your complete satisfaction?
 
Yes
 
No
 
Other
 
 
 
Did your spa technician explain how to maintain the results of your spa treatment? (example: recommendations on skin care products to use or not use, other services that may complement the service you had, after care instructions, when to return, etc.)
 
Yes
 
No
 
Other