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How would you rate the AGENT’S ATTITUDE
 
Poor
 
Fair
 
Good
 
Very Good
 
Excellent
 
 
 
How would you rate the AGENT’S KNOWLEDGE
 
Poor
 
Fair
 
Good
 
Very Good
 
Excellent
 
 
 
How would you rate the agent's level of ACCOMMODATION?
 
Poor
 
Fair
 
Good
 
Very Good
 
Excellent
 
 
 
How would you rate your overall pleasure with the level of service received?
 
Highly dissatisfied
 
Somewhat dissatisfied
 
Neutral
 
Somewhat satisfied
 
Highly satisfied
 
 
 
Based on your interaction with the agent how likely are you to recommend the centre to a friend?
 
Very unlikely
 
Somewhat unlikely
 
Neutral
 
Somewhat likely
 
Very likely
 
 
 
Is there any suggestions/feedback that can be used to improve the level of service provided by the Centre?
   
 
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