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  2. 2012
  3. February
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  5. QuestionPro : Company Satisfaction
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Are you a regular Ikea customer? If so, specify since when?
 
No
 
Yes, less than 1 year
 
Yes, 1 to 3 years
 
Yes, 3 to 5 years
 
Yes, 5 years+
 
 
 
What are your opinions of our products at Ikea?
 
Excellent
 
Good
 
Satisfactory
 
Unexceptable

 
 
 
What is your approximate age group?
 
10 to 20 years old
 
20 to 30 years old
 
30 to 40 years old
 
40 years+
 
 
 
What is your gender?
 
Male
 
Female
 
Do not feel comfortable answering
 
 
How much do you rate us on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service
Professionalism
Understanding customers' needs
Sales staff
Price
 
 
What are the main type of products which you buy from us or reasons you visit Ikea?
 
Sofas and Chairs
 
Tables(Dining,Study)
 
Cutlery,Plates and crockery
 
Beds and Mattresses
 
Gardening tools and Machinery
 
For Food at our self-serve cafe
 
None of the above
 
 
 
How likely is it that you would recommend our PRODUCTS to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improving our PRODUCTS or concerns which you would like to house?(Answer below)
   
 
Thank you 4 filling in this IKEA Questionnaire
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