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  1. Surveys
  2. 2016
  3. April
  4. Q
  5. QuestionPro : Basic Customer Satisfaction
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Hello: Cathy,

You are invited to participate in a quick survey on your experience with the Explore Home Dialysis Coordinator MaryJo Raposo.

It will take approximately 5 minutes to complete the questionnaire.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* How would you rate your level of satisfaction with the service that the Explore Home Dialysis Coordinator provided?
Highly dissatisfied Somewhat dissatisfied Neutral Somewhat satisfied Highly satisfied
 
 
 
* My phone call/Email was handled and attended to in a timely manner:
Highly Satisfied Somewhat Satisfied Neutral Dissatisfied
 
 
 
* The waiting time for having my question addressed was satisfactory
 
Highly Satisfied
 
Somewhat Satisfied
 
Neutral
 
Dissatisfied
 
 
 
* The customer service representative was very knowledgeable.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
 
 
* Was there anything specific about the customer service rep that stood out as being superior?
 
Patient
 
Enthusiastic
 
Knowledgeable
 
Helpful
 
Went above and beyond
 
Responsive
 
 
 
* In detail please tell us about your experience and things that stood out about your Explore representative.