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  1. Surveys
  2. 2013
  3. July
  4. Q
  5. QuestionPro : Basic Customer Satisfaction
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Exit Survey
 
 
Greeting Toynks Toy Company Customer:

You are invited to participate in our Customer Satisfaction Survey .

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Toynks Toy Company at 417-555-TOYS ( 417-555-8697) or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How would you rate your level of satisfaction with Toynks Toy Company?
Highly dissatisfied Somewhat dissatisfied Neutral Somewhat satisfied Highly satisfied
 
 
 
How likely would you be to recommend Toynks Toy Company to a friend or colleague?
Very unlikely Somewhat unlikely Neutral Somewhat likely Very likely
 
 
 
How knowledgeable was the Customer Service Representative that assisted you?
Very knowledgeable Somewhat knowledgeable Neutral Not very knowledgeable Not knowledgeable at all
 
 
 
How well was your question or concern handled?
Very Well Somewhat Neutral Not very well Not at all
 
 
 
What suggestions do you have or improvements would you like to see made?