QuestionPro : Basic Customer Satisfaction

How would you rate your level of satisfaction with us?

How well do our customer service representatives answer your questions?

How many times did you have to contact the customer service representative before the problem was resolved?

Once

Twice

Three times

More than three times

How responsive is our company?

Extremely responsive

Very responsive

Moderately responsive

Slightly responsive

Not at all responsive

Did our representative... (Select all that apply)

Quickly identify the problem

Appear knowledgable and competent

Help you understand the cause and solution to the problem

Handle issues with courtesy and professionalism

How professional is our company?

Extremely professional

Very professional

Moderately professional

Slightly professional

Not at all professional

How convenient is our company to use?

Extremely convenient

Very convenient

Moderately convenient

Slightly convenient

Not at all convenient

How likely would you be to recommend us to a friend or colleague?

What suggestions do you have or improvements would you like to see made?