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2012
April
Q
QuestionPro : Basic Customer Satisfaction
QuestionPro : Basic Customer Satisfaction
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How would you rate your level of satisfaction with us?
Highly dissatisfied
Somewhat dissatisfied
Neutral
Somewhat satisfied
Highly satisfied
How often do you conduct surveys?
Weekly
Monthly
Quarterly
Annually
How likely would you be to recommend us to a friend or colleague?
Very unlikely
Somewhat unlikely
Neutral
Somewhat likely
Very likely
How would you rate our custumer service tools?
Very effective
Somewhat effective
Moderatly effective
Slightly effective
Not at all
What suggestions do you have or improvements would you like to see made?
How responsive is our company?
Extreamly responsive
Very responsive
Moderatly responsive
Slightly responsive
Not responsive
How helpful is the FAQ's tab?
Extreamly helpful
Very helpful
Moderatly helpful
Slightly helpful
Not helpful
How long would it take to get your problem resolved?
1 day
2 days
3 days
4 days
Unresolved
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