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Surveys
2017
July
Q
QuestionPro : Auto Purchase/ Lease Satisfaction Su
QuestionPro : Auto Purchase/ Lease Satisfaction Su
0%
Dear Customer:
As the manager of Super Deals RV, Inc, I want to thank you for your decision to purchase or lease a car from us. Please help us by taking a few of minutes to tell us about your experience. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.
Sincerely,
Gidget Holmes
Customer Relation's Manger
Please rate our employee who provided customer service.
EXCELLENT
VERY GOOD
GOOD
FAIR
POOR
Made you feel comfortable
Worked as a team to best satisfy you
Made you confident that this was the right vehicle
Handled your purchase in a professional and timely manner
YES
NO
Were all your questions answered at the time of delivery?
Was enough time spent with you when your camper was delivered?
Was the delivery of your camper a pleasant experience?
Was the exterior clean and undamaged?
Was it delivered with all the features promised?
Did our staff have you thoroughly inspect the camper?
Were all operating controls explained to you?
Were all the terms of the warranty explained to you?
Was the Owner's Manual explained to you?
YES
NO
Were you introduced to someone in the service department?
Has the dealer contacted you regarding your satisfaction?
Was your camper problem-free when you received it?
TOTALLY SATISFIED
VERY SATISFIED
SOMEWHAT SATISFIED
SOMEWHAT DISSATISFIED
VERY DISSATISFIED
Your salesperson
Your finance person
The way your camper was delivered to you
Your overall purchase experience
With whom at the dealership did you primarily discuss your vehicle's financing agreements?
Your Salesperson
Other Salesperson
Other (finance, insurance or business office person)
Overall, how comfortable were you with the way the dealership worked with you to determine the final price or monthly payments for your new camper?
Extremely comfortable
Very comfortable
Somewhat comfortable
Somewhat uncomfortable
Very uncomfortable
Overall, how would you rate the dealership staff that you bought the camper from?
Excellent
Very good
Good
Average
Bad
Overall, how satisfied are you with...
Based on your overall experience, how likely would you be to purchase another camper of this brand in the future.
Definitely would
Probably would
Might or might not
Probably would not
Definitely would not
Based on your overall experience, how likely would you be to purchase another camper from this dealer?
Definitely would
Probably would
Might or might not
Probably would not
Definitely would not
What was the single most important reason for initially shopping at the dealer where you bought your new camper?
Advertising (TV, radio, newspaper etc)
Previous experience with the dealer
Recommended by others
Location
Age
Under 25
25-34
35-44
45-54
55-64
65 or over
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