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2011
May
Q
Questionnaire on ERP implementation risks
Questionnaire on ERP implementation risks
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How would you categorize your organization?
Small
Medium
Large
Other
Was Microsoft Sure Step used during the implementation of the selected ERP software?
Yes
No
Did the ERP software fit your business process?
Yes
No
Which of these ERP selection factors did you find most challenging?
Customization difficulty to suit organization need
Multi Site issue
Fail to support Cross module integration
Fail to support Cross organizational design
Inappropriate selection of ERP software
Lack of software functionality
Inaccurate business case
None
Other
Were your requirements properly understood and considered during ERP selection and implementation?
Yes
No
Which of these requirement gathering factors were an issue?
Poor understanding of business implications and requirements
Unclear or inadequate ERP system requirements made by departments
Unclear/Misunderstand changing requirements
Incorrect system requirement need for add-on programs
None
Other
Was the selected ERP system compatible with your IT system?
Yes
No
Which of the following factors did you find challenging when fitting the ERP system with your existing IT system?
Unable to comply with standard which ERP software supports
Capability of current enterprise technical infrastructure
Excessive Customization of ERP system to fit the IT system
ERP installation competence
Inappropriate system integration
Lack of integration between enterprise-wide systems
Unable to scale down modules or functions
Inability to avoid technological bottleneck
None
Other
Was change management an issue during ERP implementation?
Yes
No
Which of the following factors did you find challenging to manage change?
Lack of change management activities
Inappropriate change management
Inappropriate management of culture and structure
Inadequate organizational readiness
Resistance to change
Lack of sensitivity to user resistance
Unstable organizational environment
Unclear change strategy
Failure to use the software after implementation
Fail to get user support, they are not ready and they don’t want to use new systems
Users don’t understand ERP functions and its benefits
None
Other
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