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International Student Banking Questionnaire Your views on student banking services
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Questionnaire - The Banking Practices & Behaviour of International Students in Ireland 2007-08
Please answer all questions by indicating your answer in the spaces provided.
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Section A: Respondent profile
This section of the questionnaire is designed to provide a profile of the international students who respond to this survey. |
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* Please state your nationality: |
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* Start date of study in Ireland: |
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* End date of study in Ireland |
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| * Tuition fees (per year): € | | |
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| * Maintenance costs per month (accommodation, food, travel etc.): € | | |
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* How are you funding your studies in Ireland? |
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* Is it likely that you will work full time in Ireland after completion of your studies? |
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For how long would you expect to work in Ireland? |
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Section B: Overview of your banking history
This section of the questionnaire is designed to get insights about your banking history. |
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* How many different banks have you had accounts with over your life? |
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* Are you still a customer of the bank that you opened your first account with? |
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* Have you ever closed an account with a bank? |
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| Please give reasons why you closed an account with a bank: | | |
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* Do you have a bank account in your home country? |
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Select the type of accounts you have in your home country: |
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Section C: Your banking in Ireland
This section of the questionnaire investigates your use of Irish banks. |
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* Have you opened an Irish bank account? |
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| * Please give the reason(s) why you chose not to open an Irish bank account: | | |
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Indicate how important the following services are in enabling you to manage your finances while in Ireland. Select the appropriate number where 5= very important and 1 = unimportant.
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| Please identify any other banking services that are important in helping you to manage your finances while in Ireland: | | |
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* Which Irish bank(s) do you have accounts with? |
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Please indicate the types of Irish bank account you hold: |
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* Please indicate the main reason(s) why you chose to open an Irish account: |
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* While in Ireland, do you use your Irish account or your home country account more frequently? |
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Indicate how easy it was for you to open an Irish bank account by selecting the appropriate number where 5 = very easy and 1 = very difficult.
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| Please specify any difficulties you have encountered when opening an Irish bank account: | | |
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Indicate how satisfied you are overall with the service you have received from Irish banks by selecting the appropriate number where 5 = very satisfied and 1 = very dissatisfied.
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* Do you expect to use your Irish bank account after you complete your studies in Ireland? |
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Section D: Selecting a bank
This section of the questionnaire investigates the criteria you would consider when selecting a bank and the effectiveness of student promotions. |
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* Have you ever opened a bank account specifically to avail of student promotions? |
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Are you still a customer of that bank? (Note: If you opened more than one account, just refer to the account for which you received what you consider the most substantial offer) |
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Indicate the extent to which each of the following factors were (or would be) important to you when choosing a bank in your home country by selecting the appropriate number where 5= very important and 1 = unimportant. If a factor had no importance, please circle number one.
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| Other important factors (optional): | | |
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Indicate the factors were (or would be) important to you when choosing a bank in Ireland by circling the appropriate number where 5=very important and 1 = unimportant. If a factor had no importance, please circle number one.
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| Other important factors (optional): | | |
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* Do you know how much is charged for cross-border services (such as foreign currency transactions, international payments etc)? |
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Section E: Your banking preferences and the role of internet banking
This section deals with your banking preferences and internet banking. |
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* Approximately how often do you go to a bank branch (excluding ATM services)? |
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* How often do you use internet banking? |
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* What internet banking services do you use? |
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Section F: Specific requirements of international customers
This section of the questionnaire seeks your opinion on how well Irish banks meet the needs of international students. |
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| * Please identify any measures you are aware of that Irish banks have taken to meet the specific needs of international customers (cross-border services, documents in different languages, meeting cultural or legal requirements etc.) | | |
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| * Please identify any bad experiences you have had with Irish banks or ways that you think Irish banks can improve their service to meet the needs of international students. | | |
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