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  2. 2013
  3. July
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  5. Purchase from Website Satisfaction
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Exit Survey
 
 
1. Hi!

We greatly appreciate your recent use of our cards and services at Seasonal Secrets.
You are invited to participate in our survey feedback. In this survey, questions about your Purchase Satisfaction Level will be conducted. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact us by email at [email protected].

Thank you very much for your time and support!
 
 
 
2. How likely are you to purchase greeting cards online at our website rather than at physical stores?
 
Very Likely
 
Somewhat Likely
 
Neutral
 
Somewhat Unlikely
 
Very Unlikely
 
 
 
3. How easy is it to navigate our website?
 
Extremely easy
 
Very easy
 
Moderately easy
 
Slightly easy
 
Not at all easy
 
 
 
4. How visually appealing is our website, products and images?
 
Extremely Appealing
 
Very Appealing
 
Moderately Appealing
 
Slightly Appealing
 
Not at all appealing
 
 
 
5. How clear are our products, images, end-products and services presented on our website?
 
Extremely Clear
 
Very Clear
 
Moderately Clear
 
Slightly Clear
 
Not at all Clear
 
 
 
6. How clear is the information available on our website (such as delivery information, customization information, contact information)?
 
Extremely clear
 
Very clear
 
Moderately clear
 
Slightly clear
 
Not at all clear
 
 
 
7. How easy was it to personalize a card with our customization tool?
 
Extremely Easy
 
Very Easy
 
Moderately Easy
 
Slightly Easy
 
Not at all easy
 
 
 
8. How easy was the checkout process on our website (delivery address, payment processing)?
 
Extremely Easy
 
Very Easy
 
Moderately Easy
 
Slightly Easy
 
Not at all easy
 
 
 
9. What additional information would you like on our website?
 
Delivery & Shipping Information
 
Payment Information
 
Customization Guide & Information
 
Contact Information
 
Product Information
 
Company Information
 
Other
 
 
 
 
10. What improvements can be made to our website?
 
More User-friendly
 
More Appealing Product & End-product Images
 
More Information such as Delivery Information and Payment Information
 
Guides to Customize Card
 
Easier and Quicker Customizing of Card
 
More Customization Features
 
Samples of Customized Cards
 
Live Chat
 
Other