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  2. 2017
  3. May
  4. P
  5. PROJECT AMRP
0%
Questions marked with a * are required Exit Survey
 
 
* Age
 
18-25
 
25-35
 
35-45
 
ABOVE 45
 
 
 
* Gender
 
Male
 
Female
 
 
 
* Occupation
 
Self-employed
 
Professional
 
Student
 
Home-maker
 
 
 
* Do you use mobile based apps for performing banking transactions?
 
 
 
* What type of bank account do you have?
 
Savings Account
 
Current Account
 
Both

 
 
 
* Which mobile banking app services do you use
 
State Bank Anywhere
 
ICICI Mobile Banking iMobile
 
HDFC Bank Mobile Banking
 
Axis Mobile
 
PNB mbanking
 
Other
 

 
 
 
* How long have you been using these services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
* How often do you use these services in a month?
 
Nil
 
1 to3
 
3 to8
 
8 to 12
 
More than 12 times
 
 
What are the encouraging factors to use these services?
* Peer group encourage for availing the service
-
* 24 h Access
-
* Information about MBIB is easily available
-
* Cost of availing
-
* Simplicity in usage
-
* Services Promptness Factors
-
* Used to avoid going to the branch and standing in queue
-
* Saves time than the traditional banking
-
* Physical security (no need to go out with cash)
-
 
 
What are the risk factors associated ?
Strongly agree Agree Neutral Disagree Strongly disagree
* Speed of internet affects in services
* Incompatibility to use modern technology
* Potential risk of failed transactions and inconveniences Willing to share information on the app
* Impersonality of the service