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  1. Surveys
  2. 2014
  3. July
  4. P
  5. Product/Service Satisfaction - Shogun Kendogu
0%
 
 
Dear Customer,



As the Director of International Sales at Shogun Kendogu, I want to thank you for giving us the opportunity to provide you with your kendo equipment. We would like to ask for a moment of your time to help us to serve you better by filling out a short survey about the service and products that you have received so far. We know you have many choices for online kendo supplies these days, so we appreciate your business and would love to know how we can serve you better in the future.

As always, thank you for your business and support.



Yours Sincerely,

Blake Bennett
International Sales Department
 
 
 
In thinking about your most recent experience with Shogun Kendogu, was the quality of customer service you received:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
If you indicated that the customer service was unsatisfactory, would you please describe what happened and how we could do better next time?
   
 
 
 
Now please think about the features and benefits of the product itself. Would you rate the quality of your purchase:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
If you were not satisfied, would you please take a few minutes to describe why so we can make improvements?
   
 
 
Customer Service Representative


The following questions pertain to the customer service representative you dealt with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree Agree Neutral Disagree Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my enquireies quickly
The customer service representative was very knowledgeable
 
 
Are there any other comments about the customer service representative you would like to add?
   
 
 

Yes Neutral No
Would you recommend Shogun Kendogu to a friend?
 
 
Please take this opportunity to let us know what you would like to see more of from Shogun Kendogu.
   
 
 
 
Thank you very much for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please Contact: -

Shogun Kendogu
Blake Bennett
[email protected]
 
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