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  2. 2013
  3. July
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  5. Procurement CSS
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Hello:
You are invited to participate in our Customer Satisfaction Survey. In this survey, you will be asked questions about the quality of service provided by the SMIC Procurement Department. It will take approximately 5-10 minutes to complete the questionnaire.

Your participation in this survey is very much appreciated. It is very important for us to learn your opinions in order to serve you, our customer, better.

Rest assure that your survey responses will be strictly confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
How well were you kept informed of policies and procedures regarding requisitions, scheduling of delivery, purchase order status, etc. ?
 
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Excellent
 
N/A
 
 
 
 
How well were your Purchase Requests (PR) and scheduled requests served in terms of timeliness?
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
N/A
 
 
 
 
How well were your follow-ups on deliveries and problems attended to?
 
Poor
 
Below Average
 
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Good
 
Excellent
 
N/A
 
 
 
 
How did we meet your price, quality, and other specifications?
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
N/A
 
 
 
 
Did we meet your expectations relative to Supplier's capacity and quality at a reasonable price?
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
N/A
 
 
 
 
How sufficient was the Supplier support given to meet your technical and special needs?
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
N/A
 
 
 
 
How satisfied were you with the quality of items obtained through the Procurement Department?
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
N/A
 
 
 
 
How effective were dispute resolutions cases handled (e.g. delivery date, quality, specs, etc.) with the Suppliers, if any?
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
N/A
 
 
 
 
How would you rate the overall skill level (product knowledge, contract development, and general purchasing ability) of individuals in the Procurement Department?
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
N/A
 
 
 
 
Overall, how would you rate the Procurement Department as a service operation in terms of responsiveness, support, courtesy,effectiveness, and speed in resolving your special requirements?
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
N/A